Privacy Policy

This Privacy Policy describes how Scratchy Ones ("Scratchy Ones", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from scratchyones.com (the "Site") or otherwise interact with us (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" refers to you as a user of the Services, whether you are a customer, website visitor, or any other individual whose personal information we have collected.

Please read this Privacy Policy carefully. By accessing or using our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use our Services.

Changes to This Privacy Policy We may update this Privacy Policy from time to time for operational, legal, or regulatory reasons. Any updates will be posted on this page with an updated "Last updated" date.

How We Collect and Use Your Personal Information We collect personal information in order to provide and improve our Services. This includes:

• Directly from you: contact details, billing and shipping information, account details, wishlist, messages, and support interactions.

• Automatically via cookies: site usage, IP address, browser type, and device data.

• From third parties: such as Shopify (our platform provider), payment processors, advertising services, and analytics providers.

What We Collect Depending on how you interact with Scratchy Ones, we may collect:

• Name, email, phone number, address

• Payment and order details

• Account credentials

• Shopping and browsing behavior

• Support communication

Cookies and Tracking We use cookies and similar tracking technologies to personalize your experience, enable core features, and analyze how our Services are used. Cookies help us remember your preferences, understand user behavior, and tailor content and ads to better suit your needs.

We use both first-party cookies (placed by us) and third-party cookies (placed by Shopify or other partners). These may include:

• Essential cookies – required for the Site to function properly

• Performance and analytics cookies – to gather usage data

• Advertising cookies – to deliver relevant ads and measure their performance

You can manage cookie preferences through your browser settings. Most browsers accept cookies by default, but you can choose to reject or delete them. Note that some features of the Services may not function correctly if cookies are disabled.

Where required by law (such as in the UK or EU), we will request your consent before using non-essential cookies and provide a cookie consent banner when you visit our site.

For more details on Shopify’s cookie use (as our ecommerce platform), visit Shopify's Cookie Policy.

Legal Basis for Processing (UK/EU Users) If you are located in the United Kingdom or European Union, we process your personal data based on several legal grounds, including: your consent; the performance of a contract with you; compliance with legal obligations; and our legitimate interests in operating our business.

How We Use Personal Information

• To fulfill orders and process payments

• To ship products and handle returns

• To communicate with you (support, order updates, marketing if opted-in)

• To detect and prevent fraud

• To personalize and improve our Services and advertising

Disclosures of Personal Information We may share your information with:

• Service providers (e.g. payment processors, Shopify, shipping partners)

• Advertising and analytics partners

• Affiliates and business partners

• Legal authorities when required

• Buyers in case of a business sale

User Generated Content Any content you post publicly on the Site (e.g. reviews) is viewable by others. Be mindful of what you share.

Third-Party Links We are not responsible for the privacy practices of third-party sites linked on our Site. Please review their policies directly.

Children's Data We do not knowingly collect data from individuals under 16. If we learn we have, we will delete it. Parents may contact us to request deletion.

Security & Retention We use appropriate safeguards to protect your data but cannot guarantee 100% security. We retain your information only as long as necessary to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce our agreements.

Your Rights Depending on your location, you may have rights including:

• Access, correct, or delete your data

• Object to or restrict processing

• Withdraw consent

• Port your data to another service

• Opt-out of marketing or advertising

To exercise your rights, contact us using the details below. We will verify your identity and respond as required by law.

International Users If you reside outside of Hong Kong, your data may be processed and stored outside your country. We take steps to ensure appropriate protection in compliance with applicable laws.

Contact Us If you have questions or would like to exercise your privacy rights, please email us at: general@scratchyones.com