Refund policy

Return & Refund Policy

We care deeply about the health and safety of all our feline customers. For this reason, we do not accept returns of used items in order to maintain hygiene standards and avoid any risk of cross-contamination.

That said, if you receive an item with a manufacturer defect, we’re here to help. Please contact us within 7 days of receiving your order at [general@scratchyones.com] and we’ll walk you through the next steps.

To qualify for a return:

• The item must be unused and in its original packaging, with all accessories included.

• You are responsible for return shipping costs.

• Be sure to pack the item securely to ensure it arrives back in good condition.

Once we receive the return and inspect the item, we’ll notify you via email. If the return is approved, we’ll process your refund (excluding the original delivery cost and excluding the return shipping) to your original payment method within 30 days after we’ve received and inspected your return.

To begin a return, please email us with your order details and receipt. Our team will assist you.

 

---

 

With care and gratitude,
The Scratchy Ones Team 

　　　　　／＞　　フ
　　　　　| 　_　 _ l
　 　　　／` ミ＿xノ
　　 　 /　　　 　 |
　　　 /　 ヽ　　 ﾉ
　 　 │　　| | |               

 

 

 

 

 

 

---